Comments on: How NOT to fix customer service http://www.watchdognation.com/blog/david-avrin-visibility-coach/ Consumer Protection against Scams and Fraud Sat, 04 Feb 2012 16:32:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Alexis Martin http://www.watchdognation.com/blog/david-avrin-visibility-coach/comment-page-1/#comment-3136 Alexis Martin Tue, 13 Jul 2010 03:41:53 +0000 http://www.watchdognation.com/blog/?p=954#comment-3136 when running a business, the first thing you should do is always establish a good customer service*:. when running a business, the first thing you should do is always establish a good customer service*:.

]]> By: Robert Menard http://www.watchdognation.com/blog/david-avrin-visibility-coach/comment-page-1/#comment-926 Robert Menard Thu, 03 Sep 2009 21:14:58 +0000 http://www.watchdognation.com/blog/?p=954#comment-926 May I offer my words of satisfaction, hat tip, and recommmendation for Dave Lieber, top dog at Watchdog Nation. When I casually referred my tale of woe Dell Solutions Stations (now all closed) to Dave, he promptly offered the courtesy of forwarding my correspondence to a contact of his in an effort to facilitate a mutually beneficial resolution. The response was stunning. I quickly received a call from Dell assuring me that a full refund was due and how to proceed. In fact, I received a full refund with no further difficulty. The gratifying aspect of Dave’s help was that even when folks have a bona fide and justified complaint, it is often difficult to know where to go for redress, or worse, suffer the indignities of bureaucracy and inertia of large organizations. Dave was able to open the door to complete resolution in a short email based just on my casual remarks and his desire to help. While it is impossible to know if his magic touch applies equally in all situations, it is important that folks know that Dave is as much about rectifying as he is publicizing consumer troubles. Thanks. May I offer my words of satisfaction, hat tip, and recommmendation for Dave Lieber, top dog at Watchdog Nation. When I casually referred my tale of woe Dell Solutions Stations (now all closed) to Dave, he promptly offered the courtesy of forwarding my correspondence to a contact of his in an effort to facilitate a mutually beneficial resolution.

The response was stunning. I quickly received a call from Dell assuring me that a full refund was due and how to proceed. In fact, I received a full refund with no further difficulty. The gratifying aspect of Dave’s help was that even when folks have a bona fide and justified complaint, it is often difficult to know where to go for redress, or worse, suffer the indignities of bureaucracy and inertia of large organizations.

Dave was able to open the door to complete resolution in a short email based just on my casual remarks and his desire to help. While it is impossible to know if his magic touch applies equally in all situations, it is important that folks know that Dave is as much about rectifying as he is publicizing consumer troubles.

Thanks.

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