Unfortunately, due to your wife’s size, the smallest chair she can fit in is 32" (with the armrests removed.) The travel trailer’s door, when open and on hinges, opens to 30". It is simple physics on why your wife could not procure the chair. This was explained to you, in detail, by many different people that worked hard to get your wife a chair. The "nitwit" that measured your domicile was only acting in compliance with Medicare and in the safety of your wife. Additionally, you were given explicit warnings from your first interaction with The Scooter Store, that due to you wife’s size and the type of domicile you reside in, that it would be quite difficult to get the chair approved. It is well known that your wife is in need of a power wheel chair and great lengths were taken to put her in one to make her life, and yours, much better. As repeated multiple times, by multiple people, your domicile was not in compliance with Medicare and because of your wife’s size, the chair needed was not able to maneuver safely in the trailer.

Back to the scooter store issue. They were to bring a chair out to "try it out" this has been over three months as of 8/2011. The local office says talk to corp. "they" the girl that was working with us was bump and we wound up with a supervisor. He told us it would take 10 days for a particular model be shipped in and for them to come out. After a proper amount of time and no show or call. Ive started calling I either get voice mail, on answer of if I do get someone its transferred to voice mail No one will return my calls. Local won’t talk to us. No one will give us any reason other than codes, not enough room etc…
Because of some of my wifes falls emt has been out they can get there cot inside with enough people to 3-4 on either side to pick her up and put her on there cot and roll her out.
Oh there other reasons the chair can’t get in the bed room. But it can pull up to the door she can stands up turn around and sit on the foot of the bed. Same thing about the bathroom. there again pull up to the door stand up take one step turn 90drgs sit on toilette. sink is across from toilette.
The house we use to have was built in the late 40′s the bathroom it had a door with of 24ins the bedrooms may have been 30ins. only the front door was stander 36ins.

I believe the scooter store is unprofessional in there actions. They can not give any reasons that are valid. They can not quote any medicare rules other vague things like you need to do one thing in your home with the chair. We have given several. They say it wont fit Butt they wont bring one out to try. Not even a loaner they have in stock.
They even told us that the paperwork was in-order that it would not take long to get the chair. But that was before the nitwit came out to measure.
Other than coming through the front door there about 3.5 ft between the counter and wall. Around the counter then through the center there 5-6ft from the counter to the couch and table.
Anyway It looks like Its going to take another script from the doctor and all the paperwork and time to go through another company.
The scooter store corp. customer service is the worst. The local rep is useless "call corp. I don’t know what going on."
We bought this trailer because it fit our needs with the space inside.

I would rather them say "Were sorry your situation does not work due to our rules we have to follow." Than to be ignored, calls not returned, told they will send a unit out, or crazy answers. Yes I’m aware of medicare’s one or more home use rules. Than the B.S. THEY DISHED OUT. BEWARE.